How To Cancel a Subscription on Behalf of an Employer

As an admin, you can cancel an employer's subscription directly from their account.

Step 1: Log In As the Employer

Go to Employers in your admin panel and open the employer's profile. Click Actions in the top right, then Log In as Employer.

2. Cancel the Subscription

You're now inside the employer's account. Go to My Products, find the active subscription, click Actions, then Cancel Subscription and confirm the cancellation.

3. Exit Impersonation

The red bar at the bottom shows you're acting on the employer's behalf. When you're done, click Exit impersonation to return to your admin account.

Good to Know

• Any action taken while impersonating happens on the employer's behalf, so double check you're in the right account before cancelling.
• The employer keeps access until the end of their current billing period.

Updated on: 14/07/2026