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# How To Cancel a Subscription on Behalf of an Employer

As an admin, you can cancel an employer's subscription directly from their account.

### Step 1: Log In As the Employer
Go to **Employers** in your admin panel and open the employer's profile. Click **Actions** in the top right, then **Log In as Employer**.

![Log in as employer](https://storage.crisp.chat/users/helpdesk/website/-/8/0/3/0/8030a322aa1b180/screenshot2026-07-14at11835-pm_1vc4ya8.jpg)

### 2. Cancel the Subscription
You're now inside the employer's account. Go to **My Products**, find the active subscription, click **Actions**, then **Cancel Subscription** and confirm the cancellation.

![Cancel subscription](https://storage.crisp.chat/users/helpdesk/website/-/8/0/3/0/8030a322aa1b180/screenshot2026-07-14at11409-pm_1opdpxu.jpg)

### 3. Exit Impersonation
The red bar at the bottom shows you're acting on the employer's behalf. When you're done, click **Exit impersonation** to return to your admin account.

### Good to Know
* Any action taken while impersonating happens on the employer's behalf, so double check you're in the right account before cancelling.
* The employer keeps access until the end of their current billing period.